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A career in IT Support:IT support careers can be a technical support job or as a helpdesk operator or monitoring and maintaining the computer systems or managing the networks within an organization. This job involves dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues. Tasks of IT Support person can vary depending on the role. It may include:Installing and configuring computer systems

1. Diagnosing and solving hardware/software faults
2. Logging customer/employee queries
3. Analyzing call logs to spot trends and underlying issues
So, whether you wish to work for software or equipment suppliers providing after-sales support there is a huge scope in this field. You can specialize in providing IT maintenance, or even working in-house, supporting the rest of the business with their ongoing IT requirements.Career Growth for an Individual:Technical support is an entry point for many IT jobs, such as programming, technical sales or systems administration. In terms of career progression, you can get promoted to senior technical support, and from there to a team, section or department leader.The salary ranges for this role is between 20k to 30k per month. As a technical support manager with 5 to 10 years of experience, you could bring home up to 50k-1L per month.Few Job profile and Job Titles are listed below: Technical Support Engineer:A Technical Support Engineer is responsible for helping customers solve technical issues. They answer questions from customers and prospective customers about the features and capabilities of the particular product. They also develop customer-facing documentation for the product as-needed. Communicating customer needs and wishes to the development team is one of the important jobs of these engineers.
Computer Network Specialists:
Computer network specialists and analysts define, design, build, and maintain a variety of data communication networks and systems Computer network architects can earn relatively high salaries. They are responsible for handling network and system related issues. They have to ensure that the network in his organization is running smoothly without any down time.
Computer Support Specialist
Computer support specialists and network administrators help computer users and organizations. Some of them support computer networks by testing and evaluating network systems and ensure that the day-to-day operations work. Some of them provide customer service by helping people with their computer problems.
Desktop Support Specialist:
Desktop support specialists are responsible for providing excellent end user experience This includes resolving potential as well as actual technical issues. One of their main duties of a Desktop Support Specialist is troubleshooting different software packages, hardware devices, and other peripherals. They configure computer systems according to company policies. They must follow strict privacy regulations especially while handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. They need to create and maintain a variety of computer images for Windows and Mac OS systems. They may also be given a task to evaluate new product versions and recommend upgrade schedules. They are responsible to work with vendors to troubleshoot and resolve issues, deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices, install and configure desktop computer hardware, software and peripherals using standard procedures.
IT Support Manager:
Support managers are responsible for the coordination of technical and information systems in an organization. They determine necessary technology advances help employees on the use of software and hardware used in an organization’s day-to-day operations. Support manager positions often require a bachelor’s degree in computer science plus a few years of job experience in a similar field. Information and technology services departments, including help desk support, network security administration and IT purchasing may have a single supervisor or a hierarchy of managers assigning tasks, executing projects or handling various IT operations. Support managers are ultimately responsible for the performance of systems and employees. Some common functions of a support manager are:Coordinating IT projects
1. Implementation of new software and technologies
2. Training subordinate and management staff
3. Solving problems and questions
4. Participating in business meetings
Who Can Learn Data Science
1. Any person who has completed 10+2 level of education and seeking a career in IT Support and Services.
2. Engineering or Non-Engineering aspirants wanting to become an IT Support Scientist
3. Managers from any background and those who are leading a team.
4. Any professional, looking to build a career in IT Support.
5. A person with logical and problem-solving skills
Courses in Data science:
1. Microsoft Professional Program in IT Support
2. Google IT Support Certification
3. Post Graduate Diploma in Management- Information Technology
4. Certificate in Desktop Support.

Cloud security careers are set to be among the most prominent roles available to any cyber security professional in the coming years. As more firms become increasingly dependent on these platforms, there will be a growing need for skilled and experienced personnel to ensure these critical systems are safe.

Why Should You Pursue a Career in Cloud Security?
The foremost factor in any discussions on cloud security career refers to reasons for pursuing your career in this field. One of the first and striking reasons to pursue a career in cloud security is the rising number of threats. Distributed Denial of Service (DDoS) attacks, data breaches, insecure APIs, malware injection and data loss are climbing up in numbers.

Therefore, the demand for reliable cloud security professionals is increasing considerably in recent times. Is the demand for cloud security professionals a good reason enough? Yes, there are a lot of threats to cloud security out there, and you can resolve them by improving your skills. However, you have to check your profile and background before thinking of entering a career in cloud security.

What is Cloud Security?
As touched upon above, cloud security is a set of strategies and practices developed to protect data and applications hosted in the cloud. There are a wide variety of attacks that can occur in the cloud, therefore cloud security attempts to encompass numerous kinds of possible attacks. A well-designed cloud security strategy can vastly diminish the risk of cyber-attacks.

Some of the main cloud security risks include data being exposed or leaked, unauthorized user access, an authorized user having excessive access to data, and malicious attacks such as DDoS attacks or malware infections. An efficient cloud security strategy would attempt to significantly reduce the threat posed by these risks by protecting data, managing user authentication and access to data, and staying operational even during an attack.

Before you start on a cloud security career path, you should take note of the existing role you have in the world of computing. If you want to become a cloud security expert, then you must start your career with familiarity in IT roles. Some of the notable roles in this purview include Enterprise Architect, Security Engineer, System Architect or Engineer, Security Administrator, Security Manager, Security Analyst, Security Consultant and Network Engineer or Network Architect.

What Makes a Cloud Security Career Unique?
A major reason for these concerns is that cloud environments have their own unique demands that differ from on-premise technologies and methods. For instance, (ISC)2’s study found 81 per cent of firms say their traditional solutions either have limited functionality or don’t work at all when applied to the cloud. In turn, this means cyber security pros who are only familiar with these tools may find themselves struggling to keep up.

A career in cloud security will therefore enable you to turn your talents to an exciting, rapidly-evolving landscape and offer potential employers badly-needed skills. You’ll need to keep up with a wide variety of the latest threats and be able to work at speed and come up with new solutions to a range of emerging issues.

Skills Needed to Become Cloud Security Professionals
As a cloud security professional, you need to address the strategic, operational and tactical aspects of cloud security. Therefore, you should identify the essential cloud security skills that can establish your career according to your desired outcomes.

Apart from working in these IT roles, you should also have the necessary soft skills for your cloud security career. Here is an outline of the important soft skills for cloud security professionals.

Passion for cloud computing and security.
Faster cognitive capabilities.
Problem-solving skills.
Mindset for early adoption.
Dedication to challenge self-knowledge and skills on a regular basis.
Now, you know all the basic requirements to start off on a cloud security career path. You can clearly identify the relevance of your existing IT role and skillset for a career in cloud computing. Then, you can opt for certifications in cloud security or gain experience from hands-on participation in cloud-based projects. You could also complete a comprehensive cloud security training program for a good start to your career in cloud security.

Are You Ready to Begin Your Cloud Security Career?
As evident from the above information, you should opt for reliable cloud security certifications to become certified cloud security professional. In addition to the skills mentioned above, you should also learn and familiarize with the prominent cloud security standards, guidelines, best practices and frameworks. Many cloud service providers also provide official documentation and learning resources regarding cloud security.

If you’re interested in cloud security and passionate about building the best defense systems out there, it is the perfect career path for you. Institute of Information Security’s training program in Cloud Security is specially designed for those who want to enhance and upgrade their technical and programming skills to handle security challenges.

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